Connect America today announced the launch of CareCompass™, an extension of its personal emergency response systems (PERS) that adds real-time nurse triage directly into the call flow, using the same help button that supports millions of at-risk individuals today.
By combining emergency response and clinical guidance into a single access point, CareCompass™ helps people get the right help at the right time, reducing unnecessary emergency department (ED) visits while supporting safe, independent living at home.
“Historically, the default response to a health concern has often been EMS and ED visits, even when it may not be necessary,” said Janet Dillione, CEO at Connect America. “CareCompass introduces a smarter first step: immediate clinical guidance that helps resolve issues in place whenever appropriate, improving outcomes while reducing unnecessary cost.”
Moving From Emergency Response to Early Intervention
Nearly half of PERS interactions involve health-related concerns that may not require an EMS response. CareCompass™ connects individuals in real time to a registered nurse who can assess symptoms, offer personalized guidance, support safe self-care when appropriate, and dispatch EMS when clinically necessary.
Better Outcomes, Lower Cost
CareCompass™ helps reduce avoidable ED visits and hospital transports, lower total cost of care across Medicare, Medicaid, and at-risk populations, and improve appropriate utilization of healthcare resources.
Actionable Insight for Care Teams
Beyond the immediate interaction, CareCompass™ generates clinically enriched insights that go beyond a traditional incident report, capturing clinical context that supports risk stratification, care gap closure, and more effective care coordination.
A Unified Solution
For consumers and caregivers, CareCompass™ means 24/7 access to a registered nurse through a familiar device, and greater confidence to remain independent at home. For health plans, providers, and care organizations, it means earlier visibility into member needs, reduced unnecessary utilization, and data-driven insights to support care management.
“When people act earlier, everything improves — outcomes, experience, and cost,” said Dillione. “CareCompass gives people permission and confidence to reach out sooner, which ultimately leads to better care and fewer avoidable emergencies.”