Personal Emergency Response Systems (PERS)

24/7 Emergency and Concierge Services at the Press of a Button

Personal Emergency Response Systems (PERS)

Drive Real Value and
Deeper Connections

 

Personal emergency response systems (PERS), also known as medical alert systems, provide continuous in-home and mobile monitoring to aging and at-risk populations while keeping loved ones where they want to be—in their homes. Timely, coordinated responses improve access to care in lower-cost settings.

Health plans, providers, and caregivers gain visibility into the home and early, smart interventions boost client satisfaction, improve outcomes, and lower costs. Everyone wins.

How Connect America’s PERS Can Help You

Enhance the Client Experience

Enhance the Client Experience

Success today hinges on the client experience. Address your clients’ needs in life’s critical moments with the services and information they need.

Improve Outcomes

Improve Outcomes

PERS enable timely response to reduce the extent of an illness or injury and provide health information, foster activity, and reduce social isolation.

Lower Health Costs

Lower Costs

Faster responses emergency and non-emergency situations can reduce ED visits, admissions, and length of stay. Maintaining independence at home longer delays the need for assisted living services.

24/7 Monitoring

24/7 Monitoring

Our award-winning call center and highly trained response coordinators are available 24/7/365 to assess a situation and send help when it’s needed.

Fall Detection Technology

Fall Detection Technology

Enabled with fall detection technology, our PERS can sense a fall* and contact an operator—even if the individual can’t press their button.

Data and Analytics

Data and Analytics

Better understand your customers’ needs with rich insights on health, activity, and mobility levels for informed interventions and decision-making.

Peace of Mind with Best-in-Class Support and Services

PERS allow individuals to call for assistance 24/7/365, whether they are at home or on the go.

  • Individuals are immediately connected with professionally trained operators at our concierge call center who quickly assess the nature of a call and coordinate appropriate assistance.
  • An individual experiencing a medical emergency simply presses their button to speak with an operator who immediately coordinates emergency dispatch.
Peace of Mind with Best-in-Class Support and Services
Peace of Mind with Best-in-Class Support and Services

Peace of Mind with Best-in-Class Support and Services

PERS allow individuals to call for assistance 24/7/365, whether they are at home or on the go.

  • Individuals are immediately connected with professionally trained operators at our concierge call center who quickly assess the nature of a call and coordinate appropriate assistance.
  • An individual experiencing a medical emergency simply presses their button to speak with an operator who immediately coordinates emergency dispatch.
Going Beyond the Button

Going Beyond the Button

Connect America goes far beyond the button of your standard PERS to ensure individuals stay safe, secure, and connected to care. Our concierge call center serves as a hub for a broad range of resources and services, including:
  • Emergency Medical Services (EMS)
  • 24/7 Nurse Line
  • Case Management
  • Customer Service Support
  • Family and Caregiver Notifications
  • Social Determinants of Health (SDoH) Support

We partner with leading SDoH providers to enable access to meal services, social support and companionship, and on-site care. Our live agents can seamlessly incorporate your customized protocols or tailored instructions for triage.

Better Decision-Making with Rich Data and Analytics

Our PERS include detailed data and analytics on individual health, activity and mobility levels—including wandering—to enable better decision making with fewer adverse events. We work with leading partners, such as health information exchanges (HIE) to provide more timely, efficient, and effective care during care transitions.

Better Decision-Making with Rich Data and Analytics
Better Decision-Making with Rich Data and Analytics

Better Decision-Making with Rich Data and Analytics

Our PERS include detailed data and analytics on individual health, activity and mobility levels—including wandering—to enable better decision making with fewer adverse events. We work with leading partners, such as health information exchanges (HIE) to provide more timely, efficient, and effective care during care transitions.

An End-To-End Solution That Meets You Where You Are

An End-To-End Solution That Meets You Where You Are

Our PERS offer individuals easy one-button access to emergency help, medical information, and SDoH support. With in-home and mobile systems able to connect via landline, VoIP, or cellular connectivity nationwide, Connect America has PERS for any lifestyle. Our flexible, easy-to-use, and scalable PERS include:
  • Always-on two-way communications
  • GPS technology to identify a user’s location
  • Advanced fall detection technology including accelerometer and barometric sensors
  • A mobile app that helps drive engagement and provides visibility to family and caregivers
  • Water resistant devices with long battery life
  • An end-to-end branded experience for our clients
  • Easy, fast implementation including distribution and technical support
  • Monthly utilization, incident, and KPI reporting
  • Marketing collateral and training

Success for Payers and Providers