AI Virtual Health Assistant
Enhance the Patient Experience
with Esper

Boost Engagement and
Increase Adherence
An Around-the-Clock Virtual Assistant
Remote care programs deliver the best results when individuals feel comfortable using them. Esper, our AI virtual health assistant, makes adhering to a remote care program easier than ever.
Esper proactively engages users to boost adherence through regular SMS text communications, including alerts for daily readings, device updates, education, and genuine encouragement. Higher adherence results in more effective treatment, and better health outcomes.
Expand Your Outreach into the Home
Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence while improving efficiency and directly impacting quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:- Scale your remote care program faster
- Better onboard and educate your members or patients
- Gather more readings allowing better calibration of care plans
- Reduce administrative burden for your providers and staff


Expand Your Outreach into the Home
Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence while improving efficiency and directly impacting quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:- Scale your remote care program faster
- Better onboard and educate your members or patients
- Gather more readings allowing better calibration of care plans
- Reduce administrative burden for your providers and staff

Create a Direct Connection to
Support and Service
Contrary to popular belief, seniors are texting. In fact, one in three seniors prefers text to phone calls. When a senior is enrolled in a remote care program with Esper, they will receive automatic SMS text communications guiding them through the onboarding process and providing support. With access to 24/7 assistance and a direct connection to a support team, seniors can feel peace of mind knowing someone is always available.
A remote care program enabled by Esper can:
- Support adherence with alerts for daily readings
- Deliver updates for shipping and device setup
- Send medication reminders
- Answer frequently asked questions
- Provide supportive education such as manuals and guides
- Engage seniors to reduce feelings of loneliness and isolation
- Give encouragement and recognition
- Provide peace of mind for family members
Esper Handles the Routine. Your Team Delivers the Personal Touch.
Successful remote monitoring programs achieve the best results when individuals are engaged and compliant. That’s where an AI virtual health assistant shines. Esper acts like an extension of your care team, encouraging adherence while making your program more effective and efficient. Esper can help reduce much of the administrative burden, leaving your staff to handle issues that require a personal touch. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:- Full-service onboarding, consent, and enrollment
- Delivers health assessments and SDOH surveys
- Patient scheduling
- Medication and adherence reminders
- Fields frequently asked questions
- Auto-refilling device supplies, such as strips and lancets


Esper Handles the Routine. Your Team Delivers the Personal Touch.
Successful remote monitoring programs achieve the best results when individuals are engaged and compliant. That’s where an AI virtual health assistant shines. Esper acts like an extension of your care team, encouraging adherence while making your program more effective and efficient. Esper can help reduce much of the administrative burden, leaving your staff to handle issues that require a personal touch. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:- Full-service onboarding, consent, and enrollment
- Delivers health assessments and SDOH surveys
- Patient scheduling
- Medication and adherence reminders
- Fields frequently asked questions
- Auto-refilling device supplies, such as strips and lancets

Better Adherence, Better Outcomes and Higher Satisfaction
The home is often considered the “black box” of healthcare because it offers limited visibility for payers, providers, and caregivers into an individual’s health status. With Esper, patients are more likely to stay compliant and are more engaged in their care at home, resulting in better treatment, better health outcomes and higher satisfaction.
Success for Payers and Providers
Ray F. SSM Health
We have had multiple patients press their medical alert pendant after their heart stopped beating for a short time, and because this remote technology enabled them to receive timely care, they survived. It’s clear Connect America cares about the patient as much as we do. By working with a reliable partner, we’ve been able to collaborate and problem-solve when needed to ensure the best possible patient outcomes."
Theresa B. Ocean Health Initiatives
Connect America’s RPM solution is a gamechanger for OHI's efforts to improve care for our underserved, vulnerable patient populations. Utilizing RPM has made a meaningful impact on the lives of our patients, which is what we care about most. This technology allows us to provide considerate and timely treatment to patients that typically require a significant amount of care. By being able to intervene earlier we have seen significant improvements in patient outcomes."
Michelle M. St. Peter’s Health Partners
We have been thrilled with Connect America! ConnectVitals is a huge improvement over our previous provider. We are able to give new equipment and enhanced technology features to our members while reducing costs. They truly partner with us and actively help us grow the program.”