AI Virtual Health Assistant

Enhance the Patient Experience
with Esper

Remote Patient Monitoring (RPM) - Bringing Care into the Home

Boost Engagement and
Increase Adherence

An Around-the-Clock Virtual Assistant

Remote care programs deliver the best results when individuals feel comfortable using them. Esper, our AI virtual health assistant, makes adhering to a remote care program easier than ever.

Esper proactively engages users to boost adherence through regular SMS text communications, including alerts for daily readings, device updates, education, and genuine encouragement. Higher adherence results in more effective treatment, and better health outcomes.

Expand Your Outreach into the Home

Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence while improving efficiency and directly impacting quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:
  • Scale your remote care program faster
  • Better onboard and educate your members or patients
  • Gather more readings allowing better calibration of care plans
  • Reduce administrative burden for your providers and staff
Esper handles outreach on behalf of your staff, helping to streamline incoming phone calls, scheduling and inquiries while enabling your team to focus on delivering exceptional care. So, expand your outreach into the home with Esper, the friendly extension of your care team that supports remote care programs such as personal emergency response systems (PERS), remote patient monitoring (RPM) and medication management.
Engage Patients with More Personalized Care
Engage Patients with More Personalized Care

Expand Your Outreach into the Home

Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence while improving efficiency and directly impacting quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:
  • Scale your remote care program faster
  • Better onboard and educate your members or patients
  • Gather more readings allowing better calibration of care plans
  • Reduce administrative burden for your providers and staff
Esper handles outreach on behalf of your staff, helping to streamline incoming phone calls, scheduling and inquiries while enabling your team to focus on delivering exceptional care. So, expand your outreach into the home with Esper, the friendly extension of your care team that supports remote care programs such as personal emergency response systems (PERS), remote patient monitoring (RPM) and medication management.
Customizable for an Individualized Patient Experience

Create a Direct Connection to
Support and Service

Contrary to popular belief, seniors are texting. In fact, one in three seniors prefers text to phone calls. When a senior is enrolled in a remote care program with Esper, they will receive automatic SMS text communications guiding them through the onboarding process and providing support. With access to 24/7 assistance and a direct connection to a support team, seniors can feel peace of mind knowing someone is always available.

A remote care program enabled by Esper can:

  • Support adherence with alerts for daily readings
  • Deliver updates for shipping and device setup
  • Send medication reminders
  • Answer frequently asked questions
  • Provide supportive education such as manuals and guides
  • Engage seniors to reduce feelings of loneliness and isolation
  • Give encouragement and recognition
  • Provide peace of mind for family members

Esper Handles the Routine. Your Team Delivers the Personal Touch.

Successful remote monitoring programs achieve the best results when individuals are engaged and compliant. That’s where an AI virtual health assistant shines. Esper acts like an extension of your care team, encouraging adherence while making your program more effective and efficient. Esper can help reduce much of the administrative burden, leaving your staff to handle issues that require a personal touch. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:
  • Full-service onboarding, consent, and enrollment
  • Delivers health assessments and SDOH surveys
  • Patient scheduling
  • Medication and adherence reminders
  • Fields frequently asked questions
  • Auto-refilling device supplies, such as strips and lancets
Actionable Medical Insights for Earlier Interventions
Actionable Medical Insights for Earlier Interventions

Esper Handles the Routine. Your Team Delivers the Personal Touch.

Successful remote monitoring programs achieve the best results when individuals are engaged and compliant. That’s where an AI virtual health assistant shines. Esper acts like an extension of your care team, encouraging adherence while making your program more effective and efficient. Esper can help reduce much of the administrative burden, leaving your staff to handle issues that require a personal touch. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:
  • Full-service onboarding, consent, and enrollment
  • Delivers health assessments and SDOH surveys
  • Patient scheduling
  • Medication and adherence reminders
  • Fields frequently asked questions
  • Auto-refilling device supplies, such as strips and lancets
A Complete End-to-End Solution

Better Adherence, Better Outcomes and Higher Satisfaction

The home is often considered the “black box” of healthcare because it offers limited visibility for payers, providers, and caregivers into an individual’s health status. With Esper, patients are more likely to stay compliant and are more engaged in their care at home, resulting in better treatment, better health outcomes and higher satisfaction.

Success for Payers and Providers

St. Peter's Health Partners

Ray F. SSM Health

We have had multiple patients press their medical alert pendant after their heart stopped beating for a short time, and because this remote technology enabled them to receive timely care, they survived. It’s clear Connect America cares about the patient as much as we do. By working with a reliable partner, we’ve been able to collaborate and problem-solve when needed to ensure the best possible patient outcomes."

St. Peter's Health Partners

Theresa B. Ocean Health Initiatives

Connect America’s RPM solution is a gamechanger for OHI's efforts to improve care for our underserved, vulnerable patient populations. Utilizing RPM has made a meaningful impact on the lives of our patients, which is what we care about most. This technology allows us to provide considerate and timely treatment to patients that typically require a significant amount of care. By being able to intervene earlier we have seen significant improvements in patient outcomes."

St. Peter's Health Partners

Michelle M. St. Peter’s Health Partners

We have been thrilled with Connect America! ConnectVitals is a huge improvement over our previous provider. We are able to give new equipment and enhanced technology features to our members while reducing costs. They truly partner with us and actively help us grow the program.”

The Eddy

Lynette T. Director of Finance, The Eddy

“On a Sunday in March, I was asked to come up with a technological solution to remotely screen our nearly 1,000 staff members for COVID-19 symptoms. Working with Connect America, we had a robust, customized IVR COVID-19 screening platform up and running by that Wednesday morning."
The PACE Place

Mary K. The PACE Place

Connect America is our PACE Place network provider for personal emergency response technology. They provide quality solutions at affordable prices. The team is very easy to work with and the devices come ready to install.”
Urban Health Plan

Paloma H. President and CEO, Urban Health Plan

This is a major milestone for us in terms of improved healthcare delivery that is safe and uses the latest technology, with the goal of improving patient outcomes. Thanks to Connect America’s innovation and technological advancements in RPM, we can provide critical health services to chronically ill patients remotely, while reducing their risk — and the providers’ risk — of exposure to COVID-19.”

Contact Us to Experience Connected Health

For more information about our connected health systems and technology, schedule a risk-free, no-obligation product demo.

Schedule a Demo