AI Virtual Health Assistant
Enhance the Patient Experience
with Esper
Boost Engagement and
Increase Adherence
An Around-the-Clock Virtual Assistant
Remote care programs deliver the best results when individuals feel comfortable using them. Esper, our AI virtual health assistant, makes adhering to a remote care program easier than ever.
Esper proactively engages users to boost adherence through regular phone and SMS text communications, including alerts for daily vitals collection, device updates, satisfaction surveys, and genuine encouragement. Higher adherence results in more effective treatment, and better health outcomes.
Increase Patient Adherence by 36% with Esper
Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence, improve efficiency and directly impact quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:
- Scale your remote care program faster
- Better onboard and educate your members or patients
- Gather more readings allowing better calibration of care plans
- Reduce administrative burden for your providers and staff
Esper handles outreach on behalf of your staff, helping to streamline incoming phone calls, scheduling and inquiries while enabling your team to focus on delivering exceptional care. Expand your outreach into the home with Esper, the friendly extension of your care team that supports low-acuity and remote patient monitoring programs.
Increase Patient Adherence by 36% with Esper
Research has shown that engagement tools, such as AI virtual health assistants, can help increase satisfaction and adherence, improve efficiency and directly impact quality measures such as HEDIS and Medicare Star ratings. In fact, results from Esper show a 36% increase in adherence, lower attrition and significant time savings enabling you to:
- Scale your remote care program faster
- Better onboard and educate your members or patients
- Gather more readings allowing better calibration of care plans
- Reduce administrative burden for your providers and staff
Esper handles outreach on behalf of your staff, helping to streamline incoming phone calls, scheduling and inquiries while enabling your team to focus on delivering exceptional care. Expand your outreach into the home with Esper, the friendly extension of your care team that supports low-acuity and remote patient monitoring programs.
Create a Direct Connection to
Support and Service
When an individual is enrolled in a remote care program, Esper will guide them through the onboarding process and provide support. With access to 24/7 assistance and a direct connection to a support team, seniors can feel peace of mind knowing someone is always available.
A low acuity monitoring or remote care program enabled by Esper can:
- Support adherence with alerts for daily readings
- Deliver updates for shipping and device setup
- Conduct surveys
- Collect consistent health data
- Close gaps in care
- Send medication reminders
- Answer frequently asked questions
- Provide supportive education such as manuals and guides
- Engage seniors to reduce feelings of loneliness and isolation
- Give encouragement and recognition
Esper Handles the Routine. Your Team Delivers the Personal Touch.
Esper can help reduce administrative burden, leaving your staff to handle issues that require direct interaction. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:
- Full-service onboarding, consent, and enrollment
- Delivers health assessments and SDOH surveys
- Patient scheduling
- Medication and adherence reminders
- Fields frequently asked questions
- Auto-refilling device supplies, such as strips and lancets
Esper Handles the Routine. Your Team Delivers the Personal Touch.
Esper can help reduce administrative burden, leaving your staff to handle issues that require direct interaction. Esper is also excellent at collecting data. With Esper, health plans and providers can capture critical data that can facilitate preventative care interventions and guide future health initiatives. Esper helps health plans and providers with:
- Full-service onboarding, consent, and enrollment
- Delivers health assessments and SDOH surveys
- Patient scheduling
- Medication and adherence reminders
- Fields frequently asked questions
- Auto-refilling device supplies, such as strips and lancets
Better Adherence, Better Outcomes and Higher Satisfaction
The home is often considered the “black box” of healthcare because it offers limited visibility for payers, providers, and caregivers into an individual’s health status. With Esper, patients are more likely to stay compliant and are more engaged in their care at home, resulting in better treatment, better health outcomes and higher satisfaction.
Virtual Assistance at Any Acuity Level
From low-acuity monitoring to chronic care management to remote physiologic monitoring, Esper can enhance experiences and help improve outcomes across a variety of care applications. These programs only work when people feel comfortable using them. Our AI-assisted RPM makes adherence easier than ever.
Esper, our AI virtual health assistant, sends alerts and offers genuine encouragement and support. It’s like an extension of your practice in your patients’ home.
Virtual Assistance at Any Acuity Level
From low-acuity monitoring to chronic care management to remote physiologic monitoring, Esper can enhance experiences and help improve outcomes across a variety of care applications. These programs only work when people feel comfortable using them. Our AI-assisted RPM makes adherence easier than ever.
Esper, our AI virtual health assistant, sends alerts and offers genuine encouragement and support. It’s like an extension of your practice in your patients’ home.
Learn More About Connect America’s Connective Care Solutions
Remote Monitoring
With our remote monitoring platform, you have an easy way to stay connected to your patients in between visits. And that makes a difference in your practice — and in the lives of your patients.
Connected Devices
Our personal emergency response systems (PERS) and wearables are lightweight, comfortable and easy to use with an instant connection at the press of a button.
CareSage
The CareSage analytics and reporting platform serves as the analytics engine for the Connect America Home™ platform, turning complex data into actionable information and insights.