If you are a caregiver, case manager, or a healthcare provider exploring ways to keep older adults safe and independent at home, you’ve likely come across Personal Emergency Response Systems (PERS).
At Connect America, we often receive questions about how PERS work, who qualifies, and what kind of support is available. We’ve compiled answers to the most frequently asked questions below to make your decision-making process easier.
Service & Functionality
- How does a PERS work?
Our PERS provide 24/7 access to emergency assistance and support services. When a user presses their help button, they are connected to a trained care specialist who can assess the situation and connect them to a caregiver or dispatch emergency services. - What types of PERS devices are available?
We offer a variety of personal emergency response systems to meet individual needs, including:- In-home systems (landline and cellular options)
- Mobile GPS-enabled devices for use on-the go
- Wearable devices with built-in fall detection technology
- Do these devices offer automatic fall detection?
Yes, our fall detection-enabled devices can automatically detect a fall and send an alert, even if the user is unable to press the button. - What happens if a user presses the button by accident?
No problem. Our care specialists will simply check in and confirm if assistance is needed before closing the call.
Eligibility & Enrollment
- Who qualifies for PERS?
Typically, individuals who:
- Are at risk of falls or injury
- Have chronic medical conditions
- Live alone or without daily supervision
Coverage may be available through Medicaid waiver programs, health plans, or private pay options.
- How do I refer a client or patient for PERS? We offer a simple referral process via our website, phone, email, fax or agency portal. Our team handles enrollment and activation, making the process easy.
- Is the service covered by insurance or Medicaid?
Many Medicaid waiver programs and health plans cover PERS. Our team can verify eligibility and assist with approvals.
Support & Response
- What is the average response time when a user presses the button?
Our U.S.-based team’s response time is under 30 seconds, which is significantly less than the national average. - What happens if an individual needs non-emergency assistance?
Our 24/7 concierge services can connect them with caregivers, family members, or other support services as needed. - What support is available for users and caregivers after installation?
We provide ongoing customer support, troubleshooting devices, and check-in calls to ensure individuals are comfortable using the service.
Protect Your Clients with PERS Today
If you work with individuals who are elderly, medically vulnerable, or living independently, a personal emergency response system can offer peace of mind, safety, and ongoing support. You can submit a referral using this form.