Who We Are
The Leader in Connective
Care Solutions
Creating a World Where Everyone Can Age Well at Home
We are the leading provider of personal emergency response systems (PERS) with more than 900,000 active subscribers and operations throughout the U.S. and Canada. In 2021, Connect America acquired Lifeline’s Aging and Caregiving Business, and together we are proud to say that we have protected more than 10 million lives and are in more North American households than any other competing technology.
Connect America Home™, our next-generation digital health and safety platform, provides secure continuous monitoring and emergency and non-emergency support to help aging and vulnerable populations live well at home. It is the first solution of its kind to integrate innovations in PERS technologies, remote patient monitoring (RPM), and medication management with a suite of supporting tech-enabled services, including AI-enabled virtual assistance and support for social determinants of health (SDoH) needs. With robust analytics to understand critical changes in an individual’s health and mobility, Connect America Home helps deliver dramatically better outcomes and more holistic care for individuals and their caregivers.
Based in Bala Cynwyd, Pennsylvania, Connect America has been helping aging and at-risk individuals live safely in their homes for the last 50 years. With over 1,500 employees and 20 field service locations, we reliably deliver connective care solutions to more than 3,000 provider partners and health plans.
Why Choose Connect America

Proven
For the last 50 years, our connective health platform has been the safe, reliable choice for individuals, health plans and providers nationwide.

Trusted
More than 3,000 provider partners and health plans in the U.S. trust Connect America for delivering access to safety and care while preventing unnecessary hospitalizations.

Reliable
Our systems process over 850,000 emergency signals and data transmissions each month and protect more than 900,000 subscribers.

Efficient
Simplicity and ease-of-use allow our connected health platform to be deployed quickly and efficiently across large and diverse patient populations.

Scalable
With over 1,500 employees and 20 field service locations in the U.S., our expert advisors build and customize systems that help effectively manage at-risk populations.

Value-Driven
Our value-based innovation and commitment to quality care enable our health partners to achieve their targeted quality, health and financial outcomes.
The Connect America Family of Brands

Medical Alert provides comprehensive at-home and on-the-go medical alert systems to keep individuals safe and independent while living in their own home and community.

Lifeline offers the personal emergency response system (PERS) and senior living solutions with 24/7 access to trained care specialists, and digital solutions that help caregivers stay connected and coordinate their loved one’s needs.

100Plus is the fastest-growing remote patient monitoring platform empowering healthcare providers to manage their chronic patients remotely, proactively engage them to avoid expensive, episodic care and drive a higher quality of life.
Success for Payers and Providers
Ray F. SSM Health
We have had multiple patients press their medical alert pendant after their heart stopped beating for a short time, and because this remote technology enabled them to receive timely care, they survived. It’s clear Connect America cares about the patient as much as we do. By working with a reliable partner, we’ve been able to collaborate and problem-solve when needed to ensure the best possible patient outcomes.”
Theresa B. Ocean Health Initiatives
Connect America’s RPM solution is a gamechanger for OHI’s efforts to improve care for our underserved, vulnerable patient populations. Utilizing RPM has made a meaningful impact on the lives of our patients, which is what we care about most. This technology allows us to provide considerate and timely treatment to patients that typically require a significant amount of care. By being able to intervene earlier we have seen significant improvements in patient outcomes.“
Michelle M. St. Peter’s Health Partners
We have been thrilled with Connect America! ConnectVitals is a huge improvement over our previous provider. We are able to give new equipment and enhanced technology features to our members while reducing costs. They truly partner with us and actively help us grow the program.”
Lynette T. Director of Finance, The Eddy
Paloma H. President and CEO, Urban Health Plan
Meet the Leadership Team

Janet Dillione
Chief Executive Officer
Janet Dillione is Connect America’s CEO, with experience building innovative strategies and strong teams that transform businesses for sustained growth and profitability. Throughout her career, she has been focused on leading important developments in healthcare technology by solving long-standing issues in the delivery of care.
Her experience in growing businesses enables the company to build on and implement its market strategy to enable scale and maximize performance. Prior to joining Connect America, Janet worked in the healthcare information services industry as CEO of Bernoulli Enterprise, Inc., GM of Nuance Healthcare, and CEO of Siemens Healthcare IT.
With leading roles in both large-scale global businesses as well as start-up scenarios, Janet is a dynamic leader who knows how to effectively instill a customer- and market-centric culture within an organization to drive the business forward.
Throughout her career progression, she has been a frequent presenter at industry conferences and has authored dozens of articles for multiple healthcare publications. Since 2015, she has served as a member of the Board of Directors for CorMedix, and in 2019, also joined the Board of CortiCare.

Nicole Kahny
Chief Human Resources Officer
Nicole L. Kahny serves as Connect America’s Chief Human Resources Officer. Nicole is a Global Human Resources Executive with more than 26 years of cross-functional experience leading organizational and HR transformation.
Over the course of her career, Nicole has gained extensive cross-industry experience in global organizations of varying size and complexity, including multiple roles with Fortune 100 companies such as Nationwide, Pfizer and Lockheed Martin as well as high growth/founder start-up environments.
Before joining Connect America, Nicole served as the Chief Administrative Officer for InterDigital, a technology research and development company that provides wireless and video technologies for mobile devices, networks, and services worldwide. Prior to InterDigital, Nicole was the Chief Human Resources Officer for Airgas®, a leading U.S. supplier of industrial, medical, and specialty gases.
As Connect America’s Chief Human Resources Officer, Nicole is responsible for all aspects of our human resources strategy, and oversees the alignment of the HR strategy with the broader business strategy. Her specific responsibilities include organizational development, talent management, talent acquisition and workforce planning, leadership development, organizational culture, diversity & inclusion, total rewards, HR Compliance, M&A diligence and integration planning, and employee engagement & communications.
Nicole’s educational background includes undergraduate degrees in both Business and Instructional Design. She is currently nearing completion of her Masters in Organizational Development from the University of Pennsylvania.

Rosemary Kennedy
Chief Health Informatics Officer
Rosemary Kennedy is Connect America’s Chief Health Informatics Officer, with expertise in delivering innovative, value-based healthcare by utilizing health information technology and process redesign to improve quality, safety, costs and performance.
Before joining Connect America, Rosemary led eCare Informatics, LLC, where she championed the development and implementation of body-worn sensors, mobile apps and mobile communications. Previously, Rosemary was Vice President and Chief Nursing Officer for Sotera Wireless, Inc., where she provided leadership for clinical resources responsible for measuring ROI and performance improvement.
Prior to Sotera Wireless, Inc, Rosemary worked for the National Quality Forum (NQF) in Washington, D.C. as Vice President, Health Information Technology. Earlier in her career, Rosemary served as the Chief Nursing Informatics Officer (CNIO) at Siemens Healthcare. She earned her Ph.D. in Nursing, Master of Business Administration in Healthcare Administration, and Bachelor of Science in Nursing
Rosemary holds many elected roles in professional societies and is widely presented and published in the fields of informatics, health information technology and terminology standards. She is also the recipient of multiple industry awards, including the Modern Healthcare “Top 25 Women in Healthcare Award,” the Healthcare Information Management and Systems Society (HIMSS) “Nursing Informatics Award,” and is a Fellow with the American Academy of Nursing (FAAN).

Todd Levin
Chief Revenue Officer
Todd Levin is an accomplished executive with over 15 years of expertise in healthcare SaaS technology, analytics, and optimization. As the Chief Revenue Officer at Connect America, Todd is responsible for driving revenue growth and expanding the company’s market presence within healthcare enterprise, including health plans and provider organizations.
He leads the organization’s sales and business development efforts by leveraging Connect America’s innovative care-at-home platform, remote monitoring, and support services to reduce hospitalizations, lower care costs, and improve outcomes for our partners and the at-risk populations they serve.
Prior to joining Connect America, Todd was the Chief Commercial Officer at Imagen Technologies, where he led efforts to provide high-quality, rapid diagnostic imaging solutions to primary care practices. He also served as Chief Revenue Officer at Vesta Healthcare, where he was instrumental in developing a virtual-care ecosystem that empowers seniors to live at home longer and more comfortably.
Todd holds a Master of Engineering in Engineering Management and a Bachelor of Science in Mechanical Engineering from Cornell University. His results-driven mindset and deep knowledge of healthcare technology make him an invaluable member of Connect America’s leadership team.

Aaron Nye
Chief Operations Officer
Aaron Nye has more than 20 years of call center and sales management experience in client services and customer care. As Executive Vice President of Customer Operations, Aaron is responsible for all customer care activities including activations, onboarding, installation, billing, retention, and operational administrative departments. Aaron has been with Connect America for more than six years, initially as Director of Customer Care, then Vice President of Customer Care, and later Co-Head of Sales, before his most recent appointment to EVP of Customer Operations in July 2021.
Prior to joining Connect America, Aaron was Director of Customer Care & Operations for 1&1 Internet, Inc. one of the largest web hosting companies in the country. While there, Aaron was responsible for all internal and external operational teams of more than 200 agents in the US, UK and Philippines. During his nearly six-year tenure with the company, he also held roles as Director of Customer Relations, leading the retention, activation, SEO/SEM, website design, and sales-after-service departments. Earlier in his career, Aaron also managed direct marketing campaigns for new and existing customers.
Aaron is a graduate of Penn State University where he earned a B.S. in Labor and Industrial Relations.
Dan Henderson, MD, MPH
Medical Director
Dan Henderson is an Executive Physician Leader who holds an MD from the University of Connecticut School of Medicine and an MPH in Health Policy and Management from the Harvard School of Public Health. With deep expertise in value-based care strategy, clinical operations, and acute care avoidance, he is dedicated to leading advancements in healthcare delivery by addressing long-standing issues in patient experience and optimizing outcomes for complex populations.
Dr. Henderson currently serves as the Medical Director at Connect America. Prior to joining Connect America, he was the Regional Medical Director at Gather Health Quincy, where he led the flagship site and key clinical strategies. He also served as the Chief Medical Officer at instED, a mobile urgent care company, and as Vice President of Clinical Redesign at Commonwealth Care Alliance (CCA).
He maintains significant clinical experience, having served as a Primary Care Physician at Brigham and Women’s Hospital and as an Instructor in Medicine at Harvard Medical School.
Recognized for Excellence

AVIA Marketplace Top 50
Recognized as a Top Company in Remote Patient Monitoring after extensive research and company outreach by AVIA Marketplace, the leading digital health marketplace.

Black Book® Emerging Solution
Named by healthcare research firm Black Book as one of 50 emerging solutions poised to create a more integrated, patient-centric ecosystem within healthcare IT.

Top 28 Companies to Watch
Featured on the Best Company list of Top 28 Companies to Watch in 2023, which showcases businesses that exhibit significant promise in several key areas.
Career Opportunities
Join Our Growing Team
At Connect America, you’ll find a hardworking team of passionate professionals dedicated to changing lives every single day.
Ours is a collaborative culture where every voice counts and everyone – from our leadership team to our emergency response operators – is treated with respect. We understand that our employees are at the heart of our success as a company, and we are proud to provide the tools and support necessary for growth, including quality development programs and relevant on-the-job training.
If you’re ready to join a spectacular team where performance is rewarded and what you do really matters, Connect America is the perfect place for you.
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