CareCompass™ Real-Time Nurse Triage and Clinical Guidance
Where Emergency Response Meets Nurse Triage
Better Decisions in the Moment of Need
Emergencies happen. Real-time guidance reduces unnecessary ED visits.
A Low-Cost Lever for High-Cost Avoidable Utilization
CareCompass™ is the clinical layer that transforms any PERS deployment into a clinically guided care management tool — turning every button press into an opportunity to route members to the right level of care.
A licensed nurse assesses the situation in real time — informed by the member’s recent risk trends and history — and routes members to the most appropriate site of care, whether that’s a PCP, telehealth, urgent care, or EMS when truly needed, stepping in before the ED becomes the default response.
The result is a smarter, faster, more cost-effective response that reduces unnecessary utilization and delivers measurable ROI.
Demonstrated ROI. Measurable Impact.
39% Reduction in Avoidable ED Utilization
Real-world data from CareCompass™ deployments shows meaningful, measurable reduction in avoidable ED visits — and 7% reduction in all-cause ED utilization.
2-3x ROI Starting Month 1
CareCompass™ delivers demonstrated return on investment from the first month of deployment — a low-cost lever for reducing high-cost avoidable utilization.
Qualifies Under MLR as Care Management
Unlike traditional PERS, CareCompass™ qualifies as a care management program under MLR — counting toward care spending rather than administrative costs.
A Smarter Response at Every Step
Most PERS calls don’t require EMS, yet most PERS programs treat everything as emergent. CareCompass™ provides a clinically guided, tiered approach that routes members to the right level of care at every step, reducing unnecessary escalations and downstream costs.
Preliminary Screen
When a member presses their help button, a response specialist immediately assesses whether the situation is emergent or urgent — ensuring every call is routed to the right pathway from the start.
Nurse Triage
A licensed nurse joins the call, performs a clinical assessment informed by the member’s recent risk trends and history, and determines the most appropriate intervention — guiding caregivers in real time when EMS is en route.
Customizable Care Pathways
Intervention recommendations — PCP, telehealth, urgent care, SDoH support, caregiver assistance, or EMS — are tailored to your plan’s protocols and member needs.
Closed-Loop Follow-Up
After every interaction, a follow-up ensures care instructions were followed and feeds triage data back to care teams for proactive outreach.
Why Health Plans Choose CareCompass™
CareCompass™ addresses a key challenge in care management — identifying members in a moment of need and routing them to the right level of care before situations escalate.
- Inbound access at the moment of decision: engages members at the exact point of need, not after the episode has occurred
- Clinically guided routing: multiple care pathways beyond EMS or ED reduce unnecessary utilization and avoid downstream escalations
- Real-time visibility into the home: triage signals and intervention data improve care team prioritization and workload management
- Trusted engagement channel: 60% of members interact with Connect America monthly, driving higher engagement than outbound-only programs
- Low operational lift: implements in 6-8 weeks with minimal staffing requirements, complementing existing care management workflows
The Connect America Platform Delivers Measurable Results
Results from an IRB-approved study of over 370 randomized individuals using PERS paired with CareSage analytics and tailored interventions showed a significant reduction in readmissions, emergency department visits, and overall hospitalization costs, including:
Improve Outcomes with Connected Devices and CareSage Analytics
Results from an IRB-approved study of over 370 randomized individuals using PERS paired with CareSage analytics and tailored interventions showed a significant reduction in readmissions, emergency department visits, and overall hospitalization costs, including:
%
Decrease in 90-day readmissions
%
Decrease of 180-day readmissions
%
Decrease in 180-day EMS encounters
%